Technology Help Desk
Welcome to the Computer Resources site for the Department of Atmospheric Sciences. Here are instructions for getting computer help from the department computer support staff.
You can also find answers to some commonly asked questions as well as some online tutorials by following the navigation provided on the right hand side of the page.
Getting Help
You are welcome to discuss problems by phone, direct email, or in person, but to enable efficiencies and performance tracking, please submit help requests by email to the following email addresses, according to problem category:
- atmo-pc@tamu.edu
- Problem Type: PC/Mac and Mail
- atmo-unix@tamu.edu
- Problem Type: UNIX/Linux
- atmo-print@tamu.edu
- Problem Type: Printing Problems
- atmo-web@tamu.edu
- Problem Type: Web Related Problems
- atmo@tamu.edu
- Problem Type: Generic or anything other than the above problem types. If you don't know, send it here.
This uses an industry-class problem ticketing system -- the same used by TAMU HelpDesk. To see how it works, please see the Keystone documentation.
Download Sites
Below you will find a list of sites compiled from many long days of searching for just the right program or utility.
- Download.com: Great site to search for Windows related utilities and articles
- Version Tracker: Excellent online resource for finding free software
Macintosh Open-Source/Free Programs and Utilities
- Thunderbird: Open Source email client
- Firefox: Open Source web browser
- Gaim: Open Source multi-protocol instant messaging (IM) client for Linux, BSD, MacOS X, and Windows
- Desktop Manager: Virtual desktop manager for OSX
- iTerm: Full featured terminal emulation program for OSX
- Opera: Web browser
- Netscape: Free web browser
Windows Open-Source/Free Programs and Utilities
- Google Toolbar: Puts the power of google in your browser window complete with a built-in popup blocker
- Pop-Up Stopper Free Edition: Free popup blocker
- PuTTY: A Free Telnet/SSH Client
- WinSCP: Freeware SFTP and SCP client for Windows
- OpenOffice.org: Free Office Suite
- Firefox: Open Source web browser
- Thunderbird: Open Source email client
- 7-Zip: Open Source compression utility
- Cygwin: Unix-like environment for Windows
- TheOpenCD.org: Collection of high quality free and Open Source Software for Windows
- Gaim: Open Source multi-protocol instant messaging (IM) client for Linux, BSD, MacOS X, and Windows
- Netscape: Free web browser
- Opera: Web browser
- Spybot - Search & Destroy: Spyware and adware remover
- Ad-Aware SE Personal: Spyware and adware remover